Our world is on edge! Restaurant guests bring this sense of anxiousness into your restaurant. As the guests sit down, they bring their daily stresses into the conversation with your wait staff. This first point of contact will make or break these customers’ experience with your brand. As the owner, you’ve spent so much time marketing your new specials. Now it’s the big moment as customers enter your business! Therefore, the question is – Are you hiring the right team to create an exceptional dining experience?
If so, that is excellent news! But in hindsight, this is an excessive amount of pressure on a new employee who doesn’t have the listening skills required to provide an exceptional experience.
In this brief post, we’ll explore how toPointC can support your restaurant in choosing the right employees from the beginning. Let’s jump in.
toPointC’s automated training platform will provide simulated experiences from the real world. These VR training experiences will provide the applicant with a training exercise that will require them to listen to what the customers need. By listening, the applicant can make the selection that fits the customer’s needs.
Our training contrasts from boring lectures to memorize for a multiple-choice test. Our tests judge don’t evaluate new applicants on an A-F scale. We certainly don’t want to label any as ‘bad at listening.’ We believe employees can improve with a new set of training tools like toPointC.